Refund Policy

Because services are delivered digitally, refunds follow the rules below. By default, refunded funds are credited to the Customer’s internal balance and may be used for future orders. At the Customer’s request, a refund may also be issued to the external payment requisites (see section 5).

The user may request a refund for a product if it is defective through the store’s fault, or if the product is not delivered within 48 hours of payment.

If the order has not started — the full amount is returned; if the order is partially completed — funds for the unfulfilled part are refunded proportionally.

Refunds and replacements are only possible if the products themselves are defective through the store’s fault. If the user changed their mind, did not like the product, etc., refunds and replacements are not provided.

If the order has been completed fully and correctly.

If the service failed due to an incorrect link, a closed/private account, or wrong data provided by the Customer.

The user has the right to submit a refund request within 14 days of payment.

The user’s request is reviewed within 24 hours of contacting the store’s support.

If the request is approved, the refund is issued within 72 hours of the refund decision.

Refunds are issued only to the same requisites (the same card or account) from which the payment was made. Refunds to any other requisites are not performed.

Send a refund request to support (support@smmpanel.uz) or via Telegram, stating the order number and reason.